Order Processing
Every POMIYA squishy box is prepared by hand. 💕
Please allow 5–7 business days for us to make, prepare, inspect, and pack your order before shipment.
Because our products are handmade, processing times may occasionally be slightly longer during holidays, promotions, or periods of high order volume.
Shipping Time
After your order has been shipped, estimated delivery to the United States is approximately:
7–15 business days
Please note that the 5–7 business day processing time is not included in the shipping time.
Estimated total time from ordering to delivery is approximately:
12–22 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances outside our control.
Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.
Please allow 1–3 days for tracking information to update after your package has been handed to the carrier.
Shipping Address
Please double-check your shipping address before placing your order.
If you need to make a change, contact us as soon as possible at:
Once an order has shipped, we may not be able to change the delivery address.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photos of the product and packaging.
We’ll review the issue and help provide an appropriate solution.