All POMIYA products are handmade with care. Because each item is handmade and prepared specifically for your order, all sales are final and we do not accept returns or exchanges for change of mind.
Small variations in color, shape, size, texture, or handmade details are normal and are part of what makes each POMIYA squishy unique.
Damaged During Shipping
If your order arrives damaged due to shipping, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the outer packaging and shipping label
- A brief description of the problem
We will review the issue and work with you to provide an appropriate solution, which may include a replacement, partial refund, full refund, or another resolution depending on the situation.
Incorrect or Missing Items
If you receive the wrong item or something is missing from your order, please contact us within 7 days of delivery.
We’ll review your order and help make it right.
Mystery Box Assortments
POMIYA Mystery Boxes contain assorted designs.
Colors, shapes, patterns, and styles may vary from the photos shown on our website. Product photos are examples of the types of squishies you may receive and do not guarantee specific designs.
Receiving a different color, shape, or design from the examples shown is not considered a defect.
Handmade Product Notice
Because our products are handmade, slight differences may occur between individual pieces. These may include small variations in:
- Color
- Shape
- Size
- Surface texture
- Decorative details
These natural handmade variations are not considered defects.
Order Cancellations
Because each order is handmade, please contact us as soon as possible if you need to cancel.
Once production of your order has started, we may not be able to cancel it.
Contact Us
For any order issue, please contact:
We’re happy to help and will do our best to resolve genuine shipping or product issues.